Thank you for visiting our oeticket Business website! 

Our privacy policy gives you an insight into data processing when using the oeticket Business website. The legal basis for this processing is the General Data Protection Regulation (hereinafter "GDPR") and the Austrian Data Protection Act ("DSG").  

Further information on data processing at the controller's company can be found here: https://www.oeticket.com/en/help/data-protection/.  

1.) Data Controller 

In accordance with Article 4 (7) of the EU General Data Protection Regulation (GDPR), the designated data controller is 

CTS Eventim Austria GmbH 
Mariahilfer Straße 41-43  
A-1060 Vienna 

Tel: +43 1 589540 

Fax: +43 1 5852323 
Email: datenschutz@eventim.at 

2.) Data subjects & data categories 

We process the following data from interested parties: Name of contact person, telephone number, e-mail, company name and type of organisation. 

The following data is processed from business customers (companies, event organisers, artists, etc.): Company, name of contact persons, professional address and contact data, bank details and contract data. 

We process and publish the names of authors in connection with the works (photos or videos) that they have created. This personal data is deleted automatically as soon as the use of the image data is discontinued.  

3.) Forwarding of data 

Personal data will only be passed on to third parties if this is necessary for the purpose of contract processing and fulfilment or due to legal regulations. 

4.) Storage/deletion of data 

  • Contractual retention obligations: We will delete or anonymise your data after the expiry of contractually agreed periods.
  • Withdrawal of consent: If you withdraw your consent to the processing of your personal data, we will delete or anonymise your data unless there is another legal basis for the processing. 
  • Statutory retention obligations: In order to comply with statutory retention periods (e.g. on the basis of tax laws or accounting regulations), we are obliged to continue to store personal data for a period specified by law even after the end of the contract or revocation of consent. After these periods have expired, we will delete or anonymise your data. 

5.) Legal basis 

The legal basis for data processing is  

  • Consent in accordance with Art. 6 para. 1 lit. a GDPR (e.g. when processing your e-mail address for advertising purposes). 
  • the initiation and fulfilment of the contract pursuant to Art. 6 para. 1 lit. b GDPR.
  • legal obligations pursuant to Art. 6 para. 1 lit. c GDPR (e.g. statutory retention and documentation obligations, publication obligations under copyright law).
  • legitimate interests of our company pursuant to Art. 6 para. 1 lit. f GDPR (e.g. use of software). 

6.) Data processing on our website 

6.1.) Contact us via our contact form 

You have the option of contacting us using the contact form. The following data must be provided: Name, telephone number and e-mail address. You can voluntarily enter your company and website here. If you contact us via the contact form, we will store the data you provide in order to respond to your enquiry. Once processing has been completed, we delete the data or restrict its processing in accordance with applicable statutory retention obligations. 

6.2.) Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest) 

Registration Partner Login/Connect ID 

You have the option of registering on our website as a partner in our partner login. For this we require login data consisting of your user name and password. After logging in, you will receive an overview of the events that your customers have purchased via your affiliate ID in the selected period. You can find detailed information in the list. The relevant figures are summarised for you. 

Further information on data processing in connection with your partner login/Connect ID can be found here: https://public-api.eventim.com/identity/auth/realms/platform-at/login-actions/authenticate?.  

Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest) 

6.3.) Deeplink Generator 

As part of our offers, we provide our affiliate partners with a deep link generator to create deep links. These links make it possible to redirect visitors to specific product pages. When using our deeplink generator, an affiliate ID, a unique identifier, is used. The affiliate ID is collected and used to track referrals. This enables us to correctly allocate sales and other actions generated via our users' affiliate links and to calculate the corresponding commissions. It also helps us to optimise our offers by analysing the effectiveness of our users' marketing strategies and continuously improve our services. 

Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest) 

7.) Data processing when visiting our website 

7.1.) Informational use of the website 

When using the website for information purposes only, we only collect the personal data that your browser transmits to our server (server log files). If you wish to view our website, we collect at most the data that is technically necessary for us to display our website to you and to ensure stability and security: 

  • IP address
  • Date and time of the enquiry
  • Time zone difference to Coordinated Universal Time (UTC)
  • Content of the request (specific page)
  • Access status/HTTP status code
  • Website from which the request comes
  • Browser
  • Operating system and its interface
  • Language and version of the browser software. 

 

This data is not merged with personal data sources. We reserve the right to check this data retrospectively if we become aware of specific indications of unlawful use and to pass the data on to the law enforcement authorities.  

Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest) 

7.2.) Cookies  

Cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive assigned to the browser you are using and through which certain information flows to the organisation that sets the cookie (in this case, us or a third-party provider). Cookies cannot execute programmes or transmit viruses to your computer. 

The cookie allows you to be recognised when you visit the website without having to re-enter data that you have already entered. 

The information contained in the cookies is used, for example, to determine whether you are logged in or what data you have already entered, or to recognise you as a user when a connection is established between our web server and your browser. 

We distinguish between technical cookies that are used exclusively to ensure the operation of a website and other cookies that are set by us or third-party providers for the purpose of statistical analyses, tracking or advertising/marketing. 

Legal basis: Art. 6 para. 1 lit. f GDPR (for technical cookies), Art. 6 para. 1 lit. a GDPR (for all other cookies) 

8.) consentmanager 

We use the tool facebook consentmanager AB, Håltegelvägen 1b, 72348 Västerås, Sweden, to obtain data protection-compliant consent for the use of cookies and services requiring consent on our website. 

The consent management tool records and stores the selection of cookies and services requiring consent of the respective user of our website. The explicit consent of the website visitor ensures that statistical and marketing cookies and services requiring consent are only then set. 

The tool records, logs and saves the website visitor's settings. The consent tool collects, transmits and stores certain user information (including the IP address) so that the selected settings can be clearly assigned to the respective website visitor. 

Further information can be found in the privacy policy of consentmanager AB at https://www.consentmanager.net/privacy/.  

Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest) 

9.) Data processing for Google services 

We use the services of Google Ireland Limited ("Google"), a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland, on our website.  

Further information can be found in Google's privacy policy at policies.google.com/privacy;

9.1.) Google Analytics 

We use Google Analytics on our website, a tool that helps us to understand how our website is used. With Google Analytics, we can see how many people visit our site and how long they stay. 

This website uses the function "Activation of IP anonymisation" (i.e. Google Analytics has been extended by the code "gat._anonymizeIp();" to ensure anonymised collection of IP addresses (so-called IP masking)). As a result, your IP address will be truncated by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. 

Google uses the information collected to analyse your use of the website, to compile reports on website activity and to offer other services relating to website use. 

Your IP address, which is transmitted from your browser to Google Analytics, is not merged with other Google data. However, Google may pass this information on to third parties if this is required by law or if third parties process this data on behalf of Google. 

You can prevent cookies from being stored on your computer by making the appropriate settings in your browser. Please note, however, that in this case you may not be able to use all the functions of our website to their full extent. 

Further information on terms of use and data protection can be found at https://support.google.com/analytics/answer/6004245?hl=en. 

Legal basis: Art. 6 para. 1 lit. a GDPR (consent) 

9.2.) Google Tag Manager 

We use the Google Tag Manager on our website, which enables us to integrate and manage website tags such as tracking codes or conversion pixels. This collects data on the website and forwards it to associated analysis tools, which store and analyse this data. Although the Google Tag Manager collects data (e.g. IP address), it does not store it and has no access to it. It merely acts as an interface between the website and the analytics software. 

You can find more detailed information here: https://support.google.com/tagmanager/?hl=en#topic=15191151.  

Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest) 

10.) Your rights 

You have the following rights in relation to your personal data: 

  • Right to access, rectification and erasure
  • Right to restriction of processing
  • Right to object to the processing
  • Right to data portability
  • Right to lodge a complaint with the Austrian data protection authority, Barichgasse 40 - 42, 1030 Vienna, Telephone: +43 1 52 152-0, e-mail: dsb@dsb.gv.at 

 

If you believe that we have breached Austrian or European data protection legislation in our processing of your data, please contact us so that we can address your concerns. Please send your enquiries and requests by e-mail to datenschutz@oeticket.com or contact us using the contact details provided. 

11.) Changes to this privacy policy 

We reserve the right to make changes to our privacy policy from time to time. We will publish all changes to the privacy policy on this page. Please always refer to the latest version of our privacy policy. 

12.) Further data protection information 

Further information about data processing at the controller's company can be found here: https://www.oeticket.com/en/help/data-protection/